Thank you for visiting our website. This website is operated by Nutrafruit Pty Ltd (ABN 25 138 385 154). By accessing and/or using this website and related services, you agree to these Terms and Conditions, which include our Privacy Policy (Terms). You should review our Privacy Policy and these Terms carefully and immediately cease using our website if you do not agree to these Terms. In these Terms, 'us', 'we' and 'our' means Nutrafruit Pty Ltd and our related bodies corporate. These Terms may be updated from time to time without notice to you, so please check the Terms and our policies regularly. If you are shopping through our online store, our Terms of Service will also apply to you. 1. Marketing By signing up to any Nutrafruit, Queen Garnet or PurQ newsletter or marketing list, you agree to receive updates and marketing materials from us. 2. Promotions and competitions For certain campaigns, promotions or contests, additional terms and conditions may apply. If you want to participate in such a campaign, promotion or contest, you need to agree to the relevant terms and conditions applicable to that campaign, promotion or contest. In case of any inconsistency between such terms and conditions and these Terms, those terms and conditions will prevail. Only one discount code can be applied per order. Discount codes are automatically applied at checkout for Subscriptions and Bundles. Any additional promotional codes cannot be added to Subscriptions and Bundles. 3. Delivery Domestic Shipping Information We aim to dispatch all orders within 1 to 3 business days, Monday to Friday. All domestic orders are sent by Australia Post. Please contact us at info@nutrafruit.com.au if you have any questions. International Shipping Information Nutrafruit is open Monday to Friday. Orders placed after 8am AEST on a Friday will only be posted on the next business day. We aim to dispatch international orders within 1 to 3 business days, in line with our domestic timeframe. Orders shipped internationally are sent by Australia Post. A tracking number will be supplied via email. Free Shipping Free shipping applies to orders shipped within Australia valued at $96 AUD or more, excluding wholesale orders, and will be automatically applied at checkout unless another delivery method is selected. Postage for all other orders will be charged at Australia Post rates. Free shipping also applies to all active subscription orders. Delivery timeframes are estimates only and may be affected by carrier delays outside our control. 4. Returns Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. If you take delivery of a package and the contents have been damaged in transit, or are defective or incorrect, please contact us by email at info@nutrafruit.com.au within 7 days of delivery to let us know you'd like to return your goods. Please include your original order number, name and address. It is your responsibility to meet the cost of returning the goods to us, and to take care that they aren't damaged while in your care or in transit. We strongly recommend using an insured or registered postal service for returns, as we aren't responsible for items lost or damaged in transit. Once the item has been received, inspected and approved, we'll exchange the product or issue a refund in the same manner the original order was paid, and we'll also refund the postage cost of returning the item. If the problem amounts to a major failure, you can choose whether to receive a refund, a replacement, or compensation for any drop in value of the product. Change of Mind: Due to the perishable nature of our products, we're unable to accept returns or provide refunds for change of mind. 5. Subscriptions Queen Garnet subscriptions are managed through Loop. At checkout, you can choose your preferred delivery frequency, with a discount applied to every subscription order: • Every 15 days: 20% off • Every 30 days: 15% off • Every 45 days: 10% off Each subscription order is automatically billed and dispatched on the recurring cycle you select, starting from the date of your original subscription order. The applicable discount is automatically applied at checkout and to each renewal. Free shipping applies to all active subscription orders shipped within Australia. We may update subscription pricing from time to time. If we do, we'll notify you at least 14 days in advance, and the new pricing will apply from your next billing cycle after the notice period. If a price increase exceeds 10%, you may cancel your subscription before the new price takes effect, even if you haven't yet completed your second subscription order. You may pause your subscription once per calendar quarter, for a maximum of 30 days. We reserve the right to decline or revoke pause requests that exceed this allowance. To manage your subscription, log in to your Loop customer portal to update your delivery frequency, skip an upcoming order, pause or cancel, or email us at info@nutrafruit.com.au and we'll action your request. Cancellations are available after your second subscription order has been processed, regardless of the delivery frequency you've selected. Submit your cancellation request at least three business days before your next billing date to avoid being charged for the next cycle. If your order has already been packed and shipped by the time we receive your request, that order will still be delivered, and your cancellation will take effect from the following cycle. This 2 order minimum applies to all subscriptions and overrides any other cancellation provision in these Terms, except as set out in the pricing clause above. 6. Mobile Terms of Service The Queen Garnet mobile message service (the "Service") is operated by Queen Garnet ("Queen Garnet", "we", or "us"). Your use of the Service constitutes your agreement to these terms and conditions ("Mobile Terms"). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time, and your continued use of the Service after the effective date of any changes constitutes your acceptance of those changes. By consenting to Queen Garnet's SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Queen Garnet, through your wireless provider, to the mobile number you provided. Text messages may be sent using an automatic telephone dialling system or other technology. Promotional messages may include promotions, specials and other marketing offers, for example cart reminders. You understand that you do not have to sign up for this program to make a purchase, and your consent isn't a condition of any purchase with Queen Garnet. Participation is entirely voluntary. We don't charge for the Service, but you're responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply, check your mobile plan and contact your wireless provider for details. You may opt out of the Service at any time. Text the keyword STOP to QueenGarnet, or click the unsubscribe link where available in any text message, to cancel. You'll receive a one time opt out confirmation message, and no further messages will be sent unless you initiate them. If you've subscribed to other Queen Garnet mobile message programs and wish to cancel those too, you'll need to opt out of each separately, except where applicable law requires otherwise. For Service support, text HELP to QueenGarnet or email info@nutrafruit.com.au. We may change any short code or telephone number used to operate the Service and will notify you of these changes. Messages, including STOP or HELP requests, sent to a short code or number we've changed may not be received, and we won't be responsible for honouring requests made in such messages. Wireless carriers supporting the Service aren't liable for delayed or undelivered messages. You agree to provide a valid mobile number, and will need to sign up again if you get a new number. To the extent permitted by law, we won't be liable for failed, delayed or misdirected delivery of information sent through the Service, errors in that information, or any action taken in reliance on it. We respect your right to privacy. See our Privacy Policy for how we collect and use your personal information.